We don’t operate a wide network of unfamiliar subcontractors. Every engineer on a Smart Energie project is either directly employed by us, or works with us regularly enough that we know exactly how they work: how they treat a customer’s home, how they leave a job at the end of day three, how they communicate when something unexpected appears.
All our engineers hold the relevant certifications for their trade: Gas Safe for gas, MCS for renewables, Part P for electrical work, BPEC and similar for heat pumps. But the certificates are the entry ticket, not the standard. Beyond the qualifications, we look for people who take real pride in their craft. Who clean up after themselves without being asked. Who explain what they’re doing as they go, not because the manual says to but because it’s the considerate thing to do.
We invest in continuous training as the industry evolves. Particularly as the move towards PAS 2035-aligned retrofit deepens, as battery and heat-pump technology matures, and as electrical regulations tighten. An engineer who stopped learning when they passed their last exam is not someone we want on our projects.