01One team, survey to handover
Assessment, design, install, lodgement and sign off, all in house. One named contact who knows your programme.
Public sector & housing partners
Retrofit delivery yourtenants can trustand your complianceteam can rely on.
Smart Energie is a CCS Appointed Supplier for Deep Retrofit and Renewable Technologies. Shovel-ready for local authorities. Backed by the ISO Triple Crown (9001 · 14001 · 45001), CHAS Elite, PAS 2030:2023, MCS and TrustMark. Tenant-first. Documentation-strong. Supporting your 2030 Net Zero goals through local hiring and Social Value delivery.
On contract
You see the programme as we see it.
One named project manager from award to final certification, and a live view of every property's stage.
Since 2021
PAS 2035 capability
PAS 2030 + 2035
Aligned delivery
One named PM
Per programme
- 01Surveyed
- 02Designed
- 03Installed
- 04Lodged
- 05Signed off
No portal request. No six week dev cycle. No calls that begin with us asking which property you mean.
What a partner gets
Everything you need. None of what you don't.
Four commitments we hold on every public-sector programme, whatever the funding route.
Swipe
01
02Tenants told first
Plain English before every visit, accessible formats on request, and a satisfaction call after every completion.
03Our own trades
Directly employed engineers rather than a subcontractor chain. The person on site answers to us.
04Whole house, properly sequenced
Fabric first, ventilation designed alongside it, measures ordered so one never undoes the next.
How we survey
The right instrument for the right measure.
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01
Thermal imaging
On every fabric and ventilation assessment. Heat loss, cold bridging and failed insulation, found consistently across a whole portfolio.
Output — A heat-loss picture per property
02
LiDAR and EN 12831
For any property considered for a heat pump. Scanned and modelled room by room, so the system is sized to the building rather than to a rule of thumb.
Output — A room by room heat schedule
03
Drone and photogrammetry
For any property considered for solar. Roof geometry, shading and structure measured without putting up scaffolding.
Output — An array layout that fits the roof
04
The property file
Every assessment wrapped into one PAS 2035 file per address: design sign off, lodgement data, commissioning records and post-install evidence.
Output — A file that survives an auditHow a programme runs
From first call to final certificate.
Five stages. You get something real at the end of each one, and you can challenge it before we move on.
Scope30 minutes
01Scope
The first conversation
Your archetypes, timescales and funding routes against our real capacity.
You get · An honest yes or no on what we can take
EvidenceWritten for you
02Evidence
Proposal and credentials pack
Methodology, comparable programmes, mobilisation plan and indicative pricing. Not tender boilerplate.
You get · A document your evaluators can score
MobiliseBefore a van moves
03Mobilise
Programme design and schedule
A joint design workshop, an agreed reporting cadence and an escalation route with names on it.
You get · A schedule you are invited to challenge
DeliverWeek one onward
04Deliver
Install and live reporting
Our own trades on site, tenant liaison running ahead of them, and progress published against the plan.
You get · Property stages you can watch move
CloseAudit ready
05Close
Handover and lodgement
Lodgement, post-install evidence and the full property file, handed over complete rather than chased.
You get · A pack your compliance officer can file
Our signature honesty
Where we would tell you no.
The programme is priced below what the archetypes need. We would rather lose the tender than deliver a compromise you inherit.
Lodgement windows are shorter than the design work allows. Rushing PAS 2035 design is how audit gaps get built in.
Volume is beyond our real capacity this year. We tell you what we can take, and when, rather than inflating a number.
Tenant access has not been thought through. We will ask you to fix that first. It is the single biggest cause of slippage.
The stock needs fabric work that is out of scope. Heat pumps into uninsulated homes make bills worse. We say so early.
Another contractor already has it moving well. We will say so. Switching mid-programme rarely helps the tenant.
We don't win public-sector contracts by being the cheapest. We win them, and we keep them, by being the contractor that doesn't need supervising.
Independently audited
The certifications behind this work
08 registers held · verifiable with each issuing body
- 06PAS 2035TrustMark (operator of the PAS 2035 retrofit framework), delivered through a qualified Retrofit CoordinatorVerify entry
- 07TrustMarkTrustMark (UK government-endorsed quality scheme) via British Assessment BureauVerify entry
Real programmes
Programmes like yours, completed.
Actual outcomes from delivered programmes. Not modelled estimates.
Sector
Property type
Detached, 1970s · Homeowner
Four-Bed Detached: Full Retrofit, Surrey
Air source heat pump · Solar PV (6 kW) · Battery storage · Loft insulation · Cavity wall insulation
Annual saving: £1,240
EPC: E (44) → B (89)
“We budgeted for disruption and got almost none. Three actual days of work, spread across two weeks to suit our diary. The house is warmer than it has ever been and the first winter bills were a genuine shock, in the good direction.”
Victorian mid-terrace, solid walls · Homeowner
Victorian Terrace: Boiler & Internal Wall Insulation, Sheffield
High-efficiency condensing boiler · Internal wall insulation (2 rooms) · Loft insulation top-up
Annual saving: £680
EPC: F (28) → D (62)
“They were upfront that solid-walled Victorian terraces are never easy to insulate. They explained the trade-offs in language I could actually follow, we chose internal insulation for the two coldest rooms, and the difference is remarkable. Rooms we barely used are now comfortable in January.”
Mixed: 1960s council flats and terraces · Social Housing
Council Housing Programme: 60 Properties, West Midlands
Solar PV · External wall insulation · Loft insulation · Heating controls upgrade
Annual saving: £620 per property
EPC: D average → B average (94% of properties)
“The documentation package was the best we have had from any installer. Every property had its own compliance file, every TrustMark lodgement completed within forty-eight hours. It made our grant reporting genuinely simple.”
Sheltered housing, older residents · Social Housing
Sheltered Housing Programme: 25 Units, Yorkshire
New heating systems · Loft insulation · Draught-proofing · Heating controls
Annual saving: £480 per unit per year
“Working with vulnerable tenants demands patience and real sensitivity. Smart Energie’s team understood that instinctively. Not a single complaint from residents across the whole programme. Something we have never said about a retrofit before.”
From the homes
What residents say about the work.
I was nervous about the whole thing. We'd had a bad experience with another company who left us with a faulty boiler and stopped answering the phone the moment we mentioned it. Smart Energie were a different planet. The engineer talked me through everything before he started. The quote matched the final invoice to the penny. He cleaned up better than we do. Our bills dropped noticeably in the first month. And when we had a question about the controls six weeks later, the same engineer rang me back the same afternoon.
The solar and battery have been running for four months and we've barely touched the grid. What I really appreciated was how upfront they were before we signed anything. They told me our south-facing roof was good but not perfect, gave me a realistic generation forecast, and the system has hit it almost to the kilowatt-hour. That kind of honesty before the sale is rarer than it should be.
We have two small children and I was dreading three days of engineers in the house. They were brilliant. Polite. Quiet during nap times when I asked. Tidy at the end of every day. The heat pump is much quieter than I expected and the house is genuinely warmer, even the kids' bedrooms, which used to be freezing in winter. I'd recommend them without hesitation, to anyone.
Let's talk
Let's talk about your programme.
Fifty properties or five thousand, we will tell you what we can take on and on what timescale. No inflated capacity claims.
Monday–Friday, 09:30–17:30. A real person, every time.